Shipping policy

Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Area rugs usually ship within 10 to 20 business days, depending on supplier availability. Our customer service team will reach out within 2-3 business days after your order is placed to provide an estimated shipping time.

Shipping Rates

Shipping rates are calculated at checkout based on the weight of the items and the delivery location.

International Shipping Disclaimer

International orders may be subject to customs duties, taxes (e.g., VAT, GST), and other fees upon arrival in your destination country. These charges are not included in the product price or shipping cost at checkout and are the responsibility of the recipient. We cannot predict or control the fees applied by your country’s customs authority.

If your country has a Free Trade Agreement with Canada, you may be eligible for reduced or waived duties and taxes. For countries without such agreements, additional duties and taxes may apply.

Please check with your local customs office for more details on potential fees or restrictions.

Delivery Time

Delivery times typically range from 4-9 business days. However, please note that the mentioned shipping times are estimates and may take longer than expected due to factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor its progress.

Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or errors caused by incorrect address information.

International Shipping

We offer international shipping. Delivery times and shipping rates for international orders may vary.

Issues with Delivery

If you experience any issues with your delivery, please contact us.